Return Policy

The Memory Vault – Our Commitment to You
At The Memory Vault, we specialize in crafting personalized, handcrafted gifts designed just for you. Due to the custom nature of our items, we are unable to offer returns or exchanges, as each piece is made to order and cannot be resold.

Before You Order
To ensure your order is perfect, please double-check all personalization details - including names, dates, and spellings - before submitting. If you have any questions, feel free to reach out. We’re happy to help!

Our Commitment to Quality
We take great pride in our craftsmanship. Every item is carefully inspected before shipping to meet our high standards of quality and excellence.

If There’s an Issue
In the rare event that your order arrives damaged or contains an error on our part, please contact us within 48 hours of receiving it. Be sure to include clear photos of the issue in your email, and we’ll work with you to find the best solution - whether that means a repair or a replacement.

Your satisfaction matters to us, and we appreciate your trust in The Memory Vault!